Product · DeepQ · deepq.deepmindlabs.ai
Run every branch like your best branch. Turn every branch into a profit centre.
Stop managing branches, clinics and offices as a cost. DeepQ turns every visit into value you can see: queues that sell, appointments that convert, a branch CRM that wins customers back, and AI agents that spot the lead, the at-risk customer and the idle counter. All inside your own data centre.
- Live at a leading private commercial bank
- Runs inside your data centre
- English and your local language, end to end
Waiting now
209
▼ 12%
Avg wait
7.4 min
▼ 18%
Appointments
128
today
CSAT
4.6
▲ 0.2
Branches
- Central6 · 5.8 mOn track
- Harbour19 · 16.2 mSLA breach
- Riverside9 · 8.1 mOn track
- Airport12 · 11.4 mWatch
Central Branch · your token
A-104
People ahead · 3 · ≈ 9 min
EN · Local
Agent activity
- Wait over 15 min at Harbour → branch manager notified (SMS, in-app)
- Weekly service-quality pack drafted · 5 sites · awaiting your approval
- Forecast: Harbour demand 1.6× tomorrow · consider a second counter
- 128 appointments booked for today · 96 arrived · 4 no-shows
0
Integrated platform, licensed per tenant
0
Portals: customer, kiosk, display, counter, branch, HQ
−0%
Avg wait-time reduction (Prime Bank)
0%
Self-hosted — data and AI stay in your country
What the platform does without being asked
Seven moments, seven pieces of work.
A booking, a check-in, a VIP through the door, a counter, a breached wait, a rating, the end of the day. Written once into one record, each becomes something useful on somebody's screen without a single person compiling it.
- 01
A visit is booked
→ Tomorrow's capacity plan
to: Branch manager
- 02
Someone checks in
→ Live queue & display
to: The hall
- 03
A VIP customer arrives
→ Priority routing & a greeting
to: Floor host & RM
- 04
A counter serves
→ Lead with product interest
to: Relationship manager
- 05
A wait crosses the SLA
→ Alert, with the reason
to: Duty manager
- 06
A customer rates the visit
→ Call-back list
to: Contact centre
- 07
The day closes
→ Branch scorecard
to: Head office
Each moment is written once and read by everyone who needs it.
A person still approves anything that reaches a customer.
Inside the platform
Every module a branch needs.
Deploy any module on its own — or run the full stack. Built to plug into your core banking, directory, SMS gateway and BI tools from day one.
From cost centre to profit centre
Your branches are not a cost to cut. They are revenue waiting to be counted.
Every day thousands of customers walk into your branches ready to talk. Most banks only see what those branches spend. DeepQ shows what they earn, and gives every branch manager the tools to earn more.
Branch P&L · this quarter · Gulshan branch
Profit centre- Revenue-bearing transactions1,284+14%
- Product leads captured in the hall212+38%
- Appointments converted to accounts46+21%
- Cost to serve per visit−17%lower
Illustrative figures for a hypothetical branch.
Sell in the queue
Product interest captured at check-in, kiosk and counter becomes a lead, an appointment and an account, not a missed conversation.
Serve more with the same team
Smart routing, forecasting and live counter status recover hours of capacity, so growth does not wait for new hires.
Keep the customers you have
VIPs recognised on arrival, poor ratings answered the same day and dormant customers brought back before they close the account.
Give every manager a number to grow
Revenue-bearing services, conversions and cost to serve per branch, so managers run a business, not a building.
Industries
Seven industries. The same queue, the same proof.
Branches, claim desks, service centres, clinics, citizen windows, campus offices and visa halls run the same loop: people arrive, wait, are served, and someone has to prove it went well.
Banking & credit unions
Turn every branch into a profit centre, not a cost centre.
Insurance
Claims and policy service that never loses a customer in the queue.
Telecom
One subscriber view across every service centre.
Healthcare
Calm outpatient departments and appointments people actually keep.
Government
Service-charter times you can publish, and prove.
Education
Admissions and registrar desks without the season-long queue.
Embassies & visa centres
Appointment-only halls, with every applicant accounted for.
In production
Proof from production, and the scenarios buyers ask for.
Service quality · operational governance
From paper tokens to a governed, measured branch operation.
A leading private commercial bank runs DeepQ in production across its branch network: digital check-in, counter operations, live monitoring, SLA alerting and a daily reporting line into head office, hosted inside the bank's own data centre.
Enterprise readiness · self-hosted evaluation
A proof of concept in weeks, on the bank's own infrastructure.
A second bank evaluated DeepQ as a proof of concept, testing digital check-in, counter operations and reporting against its own branch process, roles and hosting standards before a network-wide decision.
Customer engagement · lead capture · revenue
Turning waiting time into product interest, and interest into a worked pipeline.
A retail bank uses queue displays, the customer app and the counter to capture product interest during a visit, then works those leads through the branch CRM with calls, appointments and tasks.
FAQ
Questions enterprise buyers ask first.
- Does it run inside our own data centre?
- Yes. DeepQ is built to be self-hosted on PostgreSQL and Redis inside your perimeter, in whichever country your regulator requires. The reporting AI is deterministic and runs on the same servers; no customer data is sent to an outside AI service.
- How long does a rollout take?
- A pilot site is typically live within weeks: the branch, its services, desks and staff are configured in the Back Office, the QR and kiosk are placed, and staff are trained on the counter screen. Network rollouts follow the same pattern, site by site.
- Can it work with our SMS provider, email and SSO?
- DeepQ connects to your SMS gateway with per-tenant encrypted credentials, uses your SMTP for email, and signs users in with OpenID Connect / OAuth2 so it can plug into your directory.
- What reports do managers get?
- Live queue and hourly inflow, daily report, all-token history with export, employee KPI and ratings, branch comparison, feedback summary, customer insights, and the Report Copilot for plain-English questions, comparisons and scheduled report packs.
Find the profit hiding in your branch network
A 30-minute walkthrough on your own locations.
Where service and revenue slip away today, and what a one-location pilot would prove in a month.
